LTE Network Helpdesk

Program Overview

Tempest’s LTE Helpdesk Technical Support Service is staffed with LTE Subject Matter Experts who remotely assist Carriers with questions regarding the various phases of integration, deployment, troubleshooting and maintenance of an LTE Network.

Tempest Deliverables

  • Helpdesk Technical Queries Project Consultation
  • Hardware Configuration Issues 
  • RF Issue Support
  • Alarm Queries
  • RAN, Core, OSS and Transport Queries
  • Maintenance Recommendations

Service Description

Tempest’s LTE SMEs are available to provide analysis, consultation, technical advice and issue resolution recommendations as a Carrier self-performs LTE RAN Network roll out, integration and deployment.

Helpdesk Services Value Add

• SME’s to Augment Carrier Staff

• Improve LTE Network Deployment Speed

• Improve LTE Network Quality

• Improve End LTE User Customer Satisfaction

• Save Cost over OEM Helpdesk Services

Optional Services

• LTE Remote eNodeB Integration

• Carrier Add Services

• RF Optimization Services

• BBU Swap Out / Migration Services

• LTE Hardware Supply

• LTE Hardware Repair

• IP Migration Services

• IP Security Audits

• NOC Monitoring

• Preventative Maintenance Services

• Project Management

• Software Updates

RF Topics

  • PIM
  • RSSI / RL / DTF
  • VSWR
  • Antenna ALD / RET / TMA

RAN Integration

  • RRU, SFP, RF Port, CPRI
  • Connection and Configuration
  • DU / BBU / XMU
  • PDU / PSU / ASU / BFU
  • eNodeB Configuration, IP
  • Connection
  • RRU / DUL / DUS / BBU
  • Replacement

RAN Operations

  • eNodeB Alarm / Environment
  • VoLTE RAN / E-RAB
  • GPS / NTP
  • Hardware Replacement Procedures
  • Software Configuration / Licensing

Core Operations

  • MME / Router / OSS
  • Signaling and Traffic Routing
    Parameters
  • IPv6 Conversion
  • Hardware Maintenance
  • Gateway
  • Parameter Changes / Additions /
    Settings
  • Transport Issues
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