TAC and Technical Services

Overview

Flexible enough to match the different technical demands of our customers, from content-based support to subject matter expertise level support, Tempest can deliver world-class Advanced Technical Support along with Consulting Services across networks, across product platforms and different skill set requirements. Our Working SLAs are typically better than the OEMs, and our talented staff delivers quick and accurate solutions within the most challenging environment at a cost savings to you that is very compelling.

Tac technical support services

Advanced Technical Support

Tier 1-3 Technical Support

(24×7 Technical Assistance Call Center, Ticketing System, Troubleshooting & Technical Support, and Emergency Recovery and Outage Handling). Dedicated to providing remote support services to our customer’s network infrastructure 24 hours a day, 365 days a year, we provide instant access to experienced 2G, 3G and 4G / LTE experts with prior OEM Tier I, II & III TAC support experience via a toll-free 800 number. O&M engineers are available to be dispatched to provide on-site assistance if needed.

Consulting Services

RF Engineering Services

(Including Training, Rehoming, Capacity Management and Growth and Change). Applying the very best engineering and design minds collectively to solve our customer’s problems remains our core competency. Whether supporting your network expansion, capacity issues, or supporting the integration of your new equipment, our RF engineering team is ready to provide world-class solutions that fit into your architecture, budget and timeline.

Network Optimization Services

(Tuning, Data Rebuilds, and Translations). Tempest is a leader in Performance Services. Tuning and Optimizing your network with us means you will have the best and brightest minds ready and capable to set up, calibrate and adjust your network parameter settings in order to optimize growth and change, resulting in your ability to support more traffic and get the most out of your network and your investment.