Depot Repair
For rapid, reliable equipment repairs done right, count on Tempest’s certified trouble-shooting technicians and skilled repair specialists. We use the most advanced computer diagnostic hardware and our turnaround times lead the industry. Our low-cost Depot Repair and Return service is offered on a per-transaction basis or by maintenance agreement.

Flexible Repair Contracts
Save time and money over OEM repairs, while streamlining your process through an annual maintenance agreement with a fixed fee, regardless of complexity of repair. Tempest simply provides better, faster and cheaper service with multi-vendor support and detailed status reports to track all of your network equipment repairs in process.

Out-of-Warranty and End-of-Life Support
When a product or group of products come off of warranty, or the OEM no longer supports a product, Tempest can support your out-of-warranty and end-of-life repair needs. If we don’t currently have a particular capability in-house, we will work with you and our engineers to develop it.

Advanced Exchange for Emergency Replacements
In an emergency situation, you have no time to lose. On those occasions, Tempest will send an advanced replacement exchange for your equipment. As your defective unit is sent to our repair depot, the replacement unit is shipped to you; once repaired, your unit is returned to our inventory.

Warranty Verification and Hubbing Programs
We make it easy on you by managing all of your defective network products through a single location. Tempest will receive your non-working units directly from the field, determine if they are under warranty and either process and send to OEM, or repair internally, depending on warranty status.

Spares Management Programs
Tempest can help you consolidate your warehouse needs or free up valuable space by stocking and managing all of your equipment spares at a central location. Your network downtime is minimized through immediate, on-demand delivery with overnight shipping.

Fast Turnaround Time and High Yields
Tempest’s in-house engineered diagnostics tools, combined with our large selection of multi-vendor equipment, result in our industry-leading standard turnaround times of 20 business days.

One-Year Warranty on All Repairs
We guarantee that your equipment will be repaired precisely the first time, backed up by a full one-year standard warranty for every repair.

Customized Reporting
Tempest will design a custom report for you and your technicians to review. Our powerful IT and Management Systems can generate regular reports per your custom requirements that give you total visibility of your inventory and status of all your repairs.

Personalized Customer Service
Our customer-centric approach starts with warm and personalized service from our friendly team members. Every network equipment repair is assigned to a dedicated point of contact who will oversee the entire process for your clarity and convenience.